Thursday, September 27, 2007

Know your rights


My sister flew in for Jackson's birthday party this past weekend, but didn't get here until hours after she was supposed to arrive. Earlier this year, I blogged about how bad delays and cancellations were and they haven't gotten any better. She had both a cancelled flight and a delayed flight, causing her to arrive in Fayetteville really late. After talking about all of her problems trying to make her connections and get to Arkansas, we learned about Rule 240. It was actually in the news not too long ago. Not too many people know about it or how it can help them if they should fly into some problems when catching a flight. Each airline is required to have these rules, which guarantee you make it to your destination in a timely manner. They only apply if something out of their control causes you problems (i.e. weather, strikes, "acts of God") but if it's the airline's fault you don't make it to your destination on time (delays, cancelled flight, mechanical problems, etc), they must accommodate you. These things could include meal vouchers, lodging, finding a substitute flight, even if it's on another carrier, and many others. Experts recommend you carry your airline's Rule 240 with you when you fly. It's a good thing I did some research on this before my sister flew home Monday because guess what... her first flight was so delayed it would have caused her to miss her other connections. She knew her rights and she was able to get another flight with no problems. You can learn more about each airlines policy by visiting My Travel Rights.

Posted at 6:29 AM by Jennifer Haile

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